| Siebel Customer Relationship Management Innovation Pack 2016 |
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Some issues to note about the Siebel user interface behavior include the following:
Closing the browser. Exiting the browser by clicking the Close (X) icon in the upper right corner of the window rather than explicitly using the Log Out button is not supported. It is recommended to set session time-out intervals as short as possible while maintaining usability and to train users to log out of the application by using the Log Out button.
Drilldown behavior. Drilldown behavior is supported by all form applets. However, note the following:
Drilldown from Find is not supported for multiple results. Only a single result is supported for drilldown.
Drilldown in a Query is not supported. In a Query, results are returned in a field which is editable and this does not allow drilldown.
Drilldown from the List view changes focus to the detail applet on the detail view. Since the focus is usually on the second applet (for example, detail activities), Siebel attempts to show the entire applet. This might result in part of the title and some buttons in the title area being hidden. You can press Page Up to immediately see the top applet header information or scroll using the mouse tablet or keyboard actions. You can modify this behavior by doing the following:
Reducing the number of rows displayed in the detail applet thereby allowing the view to render with everything visible initially.
Changing the focus to the top applet in the detail view by controlling the focus behavior. For more information about controlling the focus behavior, see article 1622877.1 (Doc ID) on My Oracle Support.
Lock. The lock option is not supported in hierarchical list applets.
Pick lists and LOV's. Pick lists and LOVs do not select a new value until a unique match is made. If you are using auto-fill but an exact match is not made, then the value reverts to the original. Double-quotes are not included when you select from an LOV.
Quotes. Quotes are not included when you select an option from an LOV. Double quotes are required for strings.