Accepting an Incoming Chat Manually

Use the following procedure to manually accept an incoming chat. Agents must manually accept incoming chats when chat auto answer is disabled for agents.

To accept an incoming chat manually  

1. Click the flashing Accept Work Item button on the communications toolbar.

   A chat pane opens in an action pane to the right of your Siebel Call Center application. The chat dashboard is prepopulated with the information provided by the user on the chat request form. The customer dashboard in Siebel Call Center also opens, showing customer information.

2. Respond to the incoming chat as described in Responding to an Incoming Chat.