| Siebel Customer Relationship Management Innovation Pack 2016 |
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Typically, when an agent or customer releases a chat session, all action buttons within the chat pane are disabled, but agents can still read a transcript of the chat interaction in the chat transcript area. To close the chat session, agents must do one of the following:
Where only one chat session is open, agents must close the chat pane by clicking the Close button in the upper right-hand corner of the chat pane.
Where multiple chat sessions are open and the current chat session is released, agents must either close the current chat session, or switch to another chat tab to automatically close the current chat session.
Where multiple chat sessions are open, and a chat session in the background is released, then the released chat session is automatically closed.
To close a chat session
Click the X button in the upper right-hand corner of the chat session.