Changing Agent Status

When an agent logs into Siebel Chat from the Siebel Call Center application, the agent's status is automatically set to State: ready as indicated by the status button on the communications toolbar. If agents want to change their status from State: ready (available) to State: not ready (unavailable), then they must click the status button on the communications toolbar.

To change agent status 

1. Log in to your Siebel Call Center application.

2. Click the Log in button on the communications toolbar to log in to Oracle Contact On Demand.

   Notice that your status, as indicated by the status button on the communication toolbar, is set to State: ready by default.

3. Click the status button on the toolbar, as required, to change your status from State: ready to State: not ready (and conversely).