Forwarding Work Items

You can have inbound work items of supported channel types forwarded to you, such as having voice calls forwarded to you at a different extension. Only work items subsequently routed to you are forwarded. The toolbar button is a toggle, where the button name changes depending on the state.

To specify forwarding for inbound work items  

1. In the text input field, enter the contact information, such as a phone extension, where you want your work items forwarded.

2. Click Forward Work Items.

3. Toggle the button to cancel forwarding.