| Siebel Customer Relationship Management Innovation Pack 2016 |
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This procedure describes how to indicate that you are not ready to receive inbound work items.
To indicate that you are not ready to receive inbound work items
Do one of the following:
Click Change Ready State to indicate that you are not ready to receive any inbound work items of all channel types for which you are eligible.
Click the arrow to the right of Change Ready State, then choose one or more options from the displayed menu to indicate that you are not ready to receive work items for the applicable channel types.
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Note: If you click the Change Ready State button to set the Not Ready State for all channel types, but the button does not display as toggled-down (depressed), then this might be due to a configuration error or some other issue for one or more channels. Report this issue to your supervisor. You can still choose the Not Ready State for individual channels, as described in the second bullet item. |