| Siebel Customer Relationship Management Innovation Pack 2016 |
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This procedure describes how to indicate that you are ready to receive inbound work items.
To indicate that you are ready to receive inbound work items
Do one of the following:
Click Change Ready State to indicate that you are ready to receive any inbound work items of all channel types for which you are eligible.
Click the arrow to the right of Change Ready State, then choose one or more options from the displayed menu to indicate that you are again ready to receive work items of the applicable channel types.