| Siebel Customer Relationship Management Innovation Pack 2016 |
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Table: Call Management Keyboard Shortcuts lists the keyboard shortcuts you can use when calling others in Siebel CRM.
Table 15-10 Call Management Keyboard Shortcuts
| Action | Keyboard Shortcut | Context |
|---|---|---|
|
Associate call. |
F8 |
Call |
|
Blind transfer of a call. |
ALT+F7 |
Call |
|
Transfer a conference call. |
CTRL+F7 |
Call |
|
Consultative transfer of a call. |
SHIFT+F7 |
Call |
|
Release a call. |
F12 |
Call |
|
Make a call. |
F7 |
Call |
|
Make a finance call. |
CTRL+SHIFT+F |
Call |
|
Make an insurance call. |
CTRL+SHIFT+I |
Call |
|
Answer a call. |
F6 |
Call |
|
Set work mode to post call wrap-up. |
CTRL+F5 |
Call |