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Siebel Customer Relationship Management
Innovation Pack 2016
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Index

A  B  C  D  E  F  H  I  K  L  M  N  O  P  Q  R  S  T  U  V  W 

A

About Record feature
about, entry
and merging records, entry
Action Pane, about, entry
activities
about defaults for, entry
about defaults for recurring, entry
about viewing, entry
adding contacts to, entry
adding employees to, entry
adding in the To Do list, entry
adding participants to, entry
adding to calendar, entry
changing, entry
changing recurring to nonrecurring, entry
creating recurring in calendar, entry
deleting from calendar, entry
deleting recurring in calendar, entry
reassigning, entry
removing employees and contacts from, entry
removing participants from, entry
rescheduling by changing date fields, entry
rescheduling by stretching, entry
rescheduling by using drag-and-drop, entry
saving recurring, entry
using alarms for, entry
viewing in daily, weekly, and monthly format, entry
advanced sorting, performing in lists, entry
alarms
about using for activities, entry
activating, entry
activating for all calendar activities, entry
dismissing, entry
postponing, entry
setting up default lead times for, entry
setting up default snooze times for, entry
triggering and displaying, entry
application management, keyboard shortcuts for, entry
application toolbar, about, entry
application window
about elements of, entry
application toolbar for, entry
application-level menu in, entry, entry
branding area in, entry
Site Map for, entry
application-level menu
about, entry, entry
using to create records, entry
using to delete records, entry
Apply Target List button, described, entry
attachments
adding files to records, entry
adding URLs to records, entry

B

bookmarks, adding to email or documents, entry
branding area, about, entry
browser, using features for, entry

C

calculator
about, entry
button for, entry
calendar
about, entry
activating alarms for, entry
adding activities in the To Do list, entry
adding activities to, entry
changing length of day for, entry
changing recurring activities in, entry
changing the time zone in, entry
creating recurring activities in, entry
customizing aspects of, entry
deleting activities from, entry
deleting recurring activities in, entry
dismissing alarms in, entry
formats in, entry
granting others access to, entry
postponing alarms in, entry
saving recurring activities in, entry
setting up another user’s calendar as your default, entry
setting up default activity duration in, entry
setting up default formats for, entry
viewing activities in, entry
viewing To Do list in, entry
calendar control
about, entry
calendar select button for, entry
calendar select button
about using, entry
calendar control and, entry
case and accent insensitive queries, entry
charts, about, entry
check boxes, about, entry
Cogwheel icon
using to attach files to records, entry
using to attach URLs to records, entry
using to create records, entry
using to delete records, entry
columns
locking, entry
organizing in lists, entry
resizing, entry
sorting data in, entry
Columns Displayed dialog box, about buttons in, entry
communication management, keyboard shortcuts for, entry, entry
communications panel, about, entry
compound query operators, entry
contacts
adding to activities, entry
removing from activities, entry
count of records, displaying, entry
currency calculator, about, entry

D

daily format
about, entry
adding activities to, entry
rescheduling activities by stretching, entry
rescheduling activities by using drag-and-drop, entry
setting up for calendar, entry
viewing activities in, entry
data
exporting to an external file, entry
importing into the Siebel application, entry
data, displaying
about record navigation buttons for, entry
charts for, entry
Explorer views for, entry
forms for, entry
lists for, entry
Dismiss All button, using to dismiss alarms, entry
documents, adding URLs to, entry
drag-and-drop, using to attach files to records, entry
drop-down lists, about using, entry
duplicate records, merging, entry

E

email
adding URLs to, entry
keyboard shortcuts for, entry, entry
Send Email command for, entry
sending, entry
setting outbound communications preferences for, entry
setting up meeting prompts using, entry
viewing list of all attached items in, entry
employees
adding to activities, entry
and deleting activities from the calendar, entry
removing from activities, entry
End By field, default values for, entry
Executed Query button, described, entry
Explorer views, about, entry

F

faxes
keyboard shortcuts for, entry, entry
Send Fax command for, entry
field controls
buttons for, entry
check boxes and, entry
currency calculator and, entry
drop-down lists and, entry
option buttons and, entry
text fields and, entry
field management, keyboard shortcuts for, entry
fields, about, entry
files
attaching to records, entry
exporting to an external file, entry
importing into the Siebel application, entry
forms
about editing, entry
common icons in, entry
long and short, entry
fourth level subview bar, about, entry

H

home page
about for screens, entry
setting as startup view, entry
setting up default queries for, entry
setting up view links for, entry
How Do I button, described, entry
HTML editor
toolbar buttons in, entry
using, entry

I

iHelp
using to complete tasks, entry
iHelp Map, using, entry
Inbox, using, entry

K

keyboard navigation
about, entry
keyboard shortcuts
about, entry
application management and, entry
communication management and, entry, entry
field management and, entry
general navigation and, entry
layout management and, entry
online help and, entry
query management and, entry
record management and, entry
record navigation and, entry
tables of, entry

L

layout management, keyboard shortcuts for, entry
lists
about, entry
about expanding and collapsing, entry
common icons in, entry
finding records in, entry
horizontal scrolling in, entry
locking columns in, entry
navigating between records in, entry
organizing columns in, entry
performing advanced sorting for, entry
resizing columns in, entry
show less button in, entry
show more button in, entry
sorting columns in, entry
using visibility filter in, entry
logging in
to Siebel application, entry
long forms, about, entry

M

meetings, setting up email prompts for, entry
menu toolbar, about, entry
messages, about sending, entry
monthly format
about, entry
adding activities to, entry
setting up for calendar, entry
viewing activities in, entry
multiple selection dialog box, using to associate records, entry
multi-value group fields, exporting records that include, entry

N

navigation
keyboard shortcuts for, entry
using Site Map for, entry
navigation options, setting, entry
New File button, using to attach files to records, entry
New Query button, described, entry
New URL button, using to attach URLs to records, entry
notes, adding to records, entry
Notification icon
about, entry
customizing, entry
notification panes
about, entry
customizing, entry
notifications
about, entry
about colors for, entry
customizing aspects of, entry

O

online help, keyboard shortcuts for, entry
operators
compound query, entry
simple query, entry
option buttons, about, entry
Owner field, about using to reassign activities, entry

P

Participant Availability subview
about using, entry
setting up default display for schedule in, entry
participants
adding to activities, entry
removing from activities, entry
setting up default schedule display for, entry
setting up email prompts for, entry
PDQ
See predefined queries, entry
plus (+) icon, using to create records, entry
predefined mapping, about using to import data, entry
predefined queries
about, entry
modifying, entry
primary employee, and deleting activities from the calendar, entry

Q

queries
about, entry
about predefined, entry
about user-defined, entry
canceling long running, entry
common buttons in, entry
compound operators for, entry
creating, entry
deleting, entry
drop-down list for saved, entry, entry
executing, entry
limiting report data by using, entry
modifying predefined, entry
refining, entry
saving, entry
saving using another name, entry
setting up default, entry
simple operators for, entry
tips for creating and executing, entry
use of blank spaces in, entry
viewing results list for, entry
viewing saved, entry
Query Assistant, using, entry
query control, about, entry
query management, keyboard shortcuts for, entry
quick fill
deactivating templates for, entry
deleting templates for, entry
reactivating templates for, entry
renaming templates for, entry
using to create records, entry

R

radio buttons, about, entry
record count, displaying, entry
record management, keyboard shortcuts for, entry
record navigation, keyboard shortcuts for, entry
records
about, entry
adding notes to, entry
associating using multiple selection dialog box, entry
associating using single selection dialog box, entry
associating with other records, entry
attaching files to, entry
attaching URLs to, entry
canceling changes to, entry
changing multiple, entry
copying, entry
creating, entry
deleting, entry
editing, entry
entering characters to find, entry
finding in lists, entry
finding in selection dialog box, entry
finding information about, entry
flagging, entry
identifying new, entry
merging duplicate, entry
printing, entry
querying for in selection dialog box, entry
saving, entry
using quick fill to create, entry
reports
accessing and running, entry
button for, entry
role of queries in, entry
resizing indicator, about, entry

S

Save All button, about using, entry
Save Target List button, described, entry
Save This One button, about using, entry
Saved Queries, about field, entry
screens
about, entry
about home pages for, entry
changing order of, entry
setting up default views for, entry
showing or hiding, entry
scroll speeds, setting for tile applets, entry
second level view bar, about, entry
select buttons
about, entry
about using, entry
selection dialog boxes
finding specific records in, entry
launching, entry
multiple, entry
querying for records in, entry
single, entry
using multiple to associate records, entry
using single to associate records, entry
Send Email command, entry
Send Fax command, entry
Send Page command, entry
Send Wireless Message command, entry
short forms, about, entry
show less button, entry
show more button, entry
Side Menu, about, entry
Siebel application
about Siebel user interface behavior, entry
logging in to, entry
logging out of, entry
setting a user profile image, entry
Siebel bookmarks, adding to email or documents, entry
simple query operators, entry
simplified user interface, about, entry
single selection dialog box, using to associate records, entry
Site Map
about, entry
button for, entry
using to navigate, entry
snooze time for alarms
and postponing alarms, entry
setting default, entry
star icon
in required fields, entry
in required form fields, entry
using to identify new records, entry
startup view, setting, entry
Strict Date Format system preference, entry

T

Task UI
about, entry
navigational buttons for, entry
setting pause behavior for, entry
using, entry
tasks, button for, entry
templates, quick fill, entry
text fields, about, entry
themes, setting, entry
third level view bar, about, entry
time zone, changing in calendar, entry
To Do list
adding activities, entry
marking activities complete in, entry
viewing in calendar, entry
transition effects, setting, entry
Trash Can icon
using to delete records, entry

U

Undo Record, using, entry
URLs
adding to email or documents, entry
attaching to records, entry
user preferences
activating alarms for all calendar activities, entry
changing length of calendar day, entry
changing order of screens, entry
changing the order of views, entry
customizing aspects of notifications, entry
setting a default time zone, entry
setting a startup view, entry
setting a user profile image, entry
setting navigation options, entry
setting outbound communications preferences for email, entry
setting pause behavior for Task UI, entry
setting scroll speeds for tile applets, entry
setting themes, entry
setting transition effects, entry
setting up another user’s calendar as your default, entry
setting up default alarm lead times, entry
setting up default alarm snooze times, entry
setting up default calendar activity duration, entry
setting up default calendar formats, entry
setting up default display for participant schedule, entry
setting up default queries, entry
setting up default views for screens, entry
setting up email prompts for meetings, entry
setting up view links for home pages, entry
showing or hiding screens, entry
showing or hiding views, entry
user profile image, setting, entry
user-defined queries, about, entry

V

views
changing the order of, entry
showing or hiding, entry
visibility filter, using in lists, entry

W

weekly format
about, entry
adding activities to, entry
rescheduling activities by stretching, entry
rescheduling activities by using drag-and-drop, entry
setting up for calendar, entry
viewing activities in, entry
wireless devices, sending message to, entry