Using Chat

This module describes how to use chat. It includes the following topics:

• Logging in to Siebel Chat

• Accepting an Incoming Chat Manually

• Opening an Automatically Accepted Incoming Chat

• Responding to an Incoming Chat

• Showing and Hiding the Siebel Chat Pane

• Switching Between Chat Sessions Using Chat Tabs

• Transferring a Chat to a Workgroup

• Transferring a Chat to Another Agent

• Handling Transferred Siebel Chat Interactions

• Releasing a Chat

• Wrapping Up Siebel Chat Sessions

• Closing the Siebel Chat Sessions

• Changing Agent Status

• Updating Customer Contact Details Using the Siebel Chat Dashboard

• Showing and Hiding the Siebel Chat Dashboard